Customer Comments: Rated “A”
Cleaned carpets in living room and additional room adjacent to living room, plus stairs. Also cleaned grout in ceramic tile floor in laundry room, kitchen, master bath, and guest bath.
Customer service was top notch! Kevin got back to me the same day that I inquired about having this work done, and had an estimate ready for me very quickly. Communication was excellent. We set up an appointment for the work to be done, and he called the night before to confirm. He showed up precisely on time, explained exactly what he was going to do, and gave me an estimate on how long it would take. We had moved what we could out of the rooms the night before, but Kevin moved the rest of the items on his own, some of which were quite heavy. Nothing was missed. I felt that Kevin was up-front and honest about what type of a difference I could expect to see in both the grout and the carpet, and I was satisfied with how it looked after the work was done. The carpet, especially, looks fantastic! I felt Kevin’s price was fair for the amount of labor involved, and again, his professionalism/customer service is excellent. He called me when he was finishing up, and even sent a message to let me know that a package had been delivered while he was there, and that he had told the delivery person to place it in the garage. I received a follow-up phone call the next morning from Kevin, which again shows that he cares about the quality of his work, and the satisfaction of his customers. This is how business should be done! I plan to contact Kevin at Complete Floor Care again when I decide to have the carpets in our bedrooms cleaned, and I do recommend him to others.
Note: This is not a Fake review, any Angies List member can log in and read it.